RenewSkin Co. Complaint Policy
Thank you for choosing RenewSkin Co. We value your satisfaction and are committed to resolving any concerns you may have. If, for any reason, you encounter issues with your purchase, please follow our complaint resolution process outlined below.
Eligibility for Complaints:
If you have any complaints regarding your purchase, please contact our customer service team at hello@renewskinco.com within 60 days from the date of purchase.
Non-Eligible Complaints:
Complaints related to customized or personalized products and gift cards are not eligible for resolution.
Complaint Resolution Process:
Contact our customer service team at hello@renewskinco.com, providing your order number and details of your complaint.
Our team will review your complaint and respond promptly, typically within 48 hours.
If further action is required, our team may request additional information or documentation to better understand and address your concerns.
Return Process for Complaints:
If the resolution involves a return, please follow the return process outlined in our standard return policy.
Damaged or Defective Items:
In the event your shipment arrived damaged or you received defective items:
Email us at hello@renewalliance.com as soon as possible, providing your order number, name, and email address along with details of the damage (date received, extent of damage).
Include photos of the damaged item(s), along with photos of the damaged box and the shipping label, as proof of damage is required.
We will reply to you by email or phone to arrange for a replacement or issue a refund.
Complaints About Customer Service:
If you have a complaint about our customer service team, you can request to speak with RenewSkin Co. management at any time.
Cancellation Policy:
If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled. In such cases, please follow the complaint resolution process.
Refund Method:
Refunds for resolved complaints will be processed within 48 hours upon approval. Returns will only be refunded to the original payment method used for the purchase or issued as an online gift card, based on your preference. Please allow 5-7 business days for your financial institution to process your refund to your account.
Contact Information for Complaints:
For any complaints or concerns, please contact our customer service team at hello@renewskinco.com. If you wish to speak with RenewSkin Co. management regarding a complaint about our customer service team, you may request this at any time. We appreciate your business and are dedicated to addressing and resolving your concerns promptly. Thank you for choosing RenewSkin Co.
