Do any of my points expire?
Yes. The Reward Points you accumulated from previous year will expire on March31 if you do not redeem the points. Your reward points will also expire If there is no purchase made within 6 months since your last order, or when we update our reward features on April 01 2020
Can I apply my reward redemption to all products?
All discount coupons, including redemption coupons, may only be applied for one- time purchase products, and may not be applied to auto-subscription products. Only one discount code may be applied at each order.
I just placed my order but I don't see my points being updated. Why?
There is a pending period of 3 weeks to ensure you receive your order and are satisfied before the reward purchase points ("pending" status) become "active".
Why can't I apply my redemption code and the discount code?
Unfortunately ONLY ONE CODE may be used for each order. If your redemption code value is less than the discount value you can receive from using our promotional code, you can either use your redemption code on a smaller value item, or split your order into 2 orders. This way you still enjoy significant savings.
What if my favorite product or best seller is out of stock?
Unfortunately we do not guarantee availability for our best seller or your favorite product. We recommend that you use your coupon on products that are available for sale before it expires.
